Data deletion

Two routes, both reaching the same place:

• In the app: Settings → Your profile → Danger zone → Delete account.
• By writing to fasla.cloud@gmail.com from the email address on your account. That condition is deliberate — without it, anyone could request deletion of someone else's account.

Immediately

The account is frozen. No sign-in, no sending, no receiving. Messages arriving at your numbers stop entering the platform.

Within hours

The request reaches a platform administrator for review and execution.

Within 14 days

Permanent erasure: your data, your contacts, your conversations and your files are removed from the database and from storage.

The 14 days is a maximum, not a mandatory wait. Most requests are carried out well before it.

Yes — as long as the deletion has not been carried out. Write to us from the same address asking to cancel, and we will lift the freeze.

Once it has been carried out, there is no going back. There is no backup we can restore you from, and that is deliberate: a backup that resurrects data somebody asked us to delete is not a backup, it is a problem.

• Your account: name, email, photo, phone numbers, company details.
• Your contacts with all their fields and tags.
• Every conversation, message and uploaded file.
• Campaigns and their reports, automations and Flows.
• Connection credentials and access tokens for WhatsApp channels.
• API keys.

Two things only, each for a reason:

• A bare record that an account was deleted, and when — with no name, no email and no content. We need it to be able to show we carried out your request.
• Accounting records where payments were made, to the extent and for the period Egyptian law requires.

Conversation content falls under neither exception. It is deleted in full.

Deleting your account here erases data from our platform. Meta retains its own copy of WhatsApp message data under its own policies, which is outside our control.

To request deletion of your data from Meta, you deal with Meta directly through your own WhatsApp Business account settings.

Deleting your personal account removes you from the workspace and erases your personal data, but does not delete the workspace or its conversations — those belong to the business that owns the workspace, and only its owner can request their deletion.

If one of your customers asks you to delete their data, that request is yours to answer, not ours — you are the controller of that data. You can carry it out yourself by deleting the contact and its conversation in the app.

If you need help executing a large request, talk to us.